Return & Exchange Policy

Whether you have changed your mind or wish to initiate a return for a faulty item, simply follow our returns process.  Please contact us at hello@beaba.co.nz to initiate a return.

Change of Mind Returns (You cover the return shipping cost): 

You can return an item within 14 days if you : 

All return claims for the reasons listed above must be made within 14 days of receiving your product. If you contact us after this period, our customer service team will review your claim on a case-by-case basis.

Items must be returned in perfect, saleable condition with all tags, labels, and packaging intact.

Used, personalised, damaged items cannot be returned.  (More information below). 

You are responsible for covering the return shipping costs. Please ensure you use Registered Post to avoid any possibility of an item being lost.

Refunds

Once your return is processed, you will receive a product refund to your original payment method.

If we receive an item that is not in perfect resale condition, the item will be returned to you.

Please note that this change-of-mind policy does not limit your rights under Australian consumer law for faulty or misrepresented items.

Returns At Our Expense:

We will replace, refund or credit any product, at our expense, under the following circumstances:

• The item arrived damaged or faulty.
• We sent the wrong item.
• It’s different from what was advertised. 

The item must be returned to us within 14 days of the Return Confirmation. The item must be packed in the original, unmarked packaging including any accessories and documentation.

Replacement Product

• If available, a replacement of the same product will be shipped at our expense once we receive your returned item.
• Delivery time for the replacement will depend on availability of the item.

Refunds

• Returns at our expense cover all shipping and associated costs.
• Refunds or credits will only be issued after the returned product is received.
• A refund may be provided if the item is unavailable or cannot be sourced.
• Refunds will be processed via your original payment method.

Online cancellations and order amendments

Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed.  Amendments may include but are not limited to:

• Change of delivery address
• Changes to colours and sizes
• Adding or removing items
• Applying discounts
• Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.